Privacy Policy

1. Data controller

The controller responsible for data processing on this website is:

Lux Pro Multiservices Sàrl
Luxembourg
Phone: +352 621 668 101
E-mail: info@lpmultiservices.lu

2. General information

The protection of your personal data is important to us. We treat your data confidentially and in accordance with the legal provisions of the GDPR as well as this privacy policy.

3. Collection and processing of personal data

Personal data is only collected if you provide it to us voluntarily, for example via:

  • The contact form
  • E-mail
  • Phone
  • WhatsApp

This data is used exclusively to process your enquiry or for follow-up questions. It is only passed on to third parties with your consent or if required by law.

4. Contact form

If you contact us via the contact form, the data entered will be stored to process your enquiry. GDPR mandatory field: I have read the privacy policy and agree to the processing of my data for the purpose of handling my enquiry. No data will be passed on to third parties without your consent.

5. Communication by phone, e-mail or WhatsApp

When you contact us by phone, e-mail or WhatsApp, your contact details are stored to process your enquiry. Note: When using WhatsApp, WhatsApp's own privacy terms also apply.

6. Hosting

This website is hosted by IONOS. Data is automatically stored in server log files, for example:

  • IP address
  • Date and time of the request
  • Browser type
  • Operating system
  • Referrer URL

This data is used exclusively for technical security and optimisation of the website.

7. Cookies and tracking

Our website may use cookies to analyse the use of the site and provide functionality. No personal data is processed without consent, with the exception of cookies strictly necessary for the operation of the site. A cookie banner may be displayed if you activate, for example, social media tracking or Google Analytics.

8. Social networks (Facebook, Instagram, TikTok)

Our website may contain links to our profiles on Facebook, Instagram and TikTok. If you click on these links, you leave our website. The platforms process data in accordance with their own privacy policies. We do not use automatic tracking codes unless you activate them voluntarily. Note: Interactions (likes, messages, comments) on social networks are processed by the platforms, not by us.

9. Your rights

You have the following rights:

  • Right of access to your stored data
  • Right to rectification of incorrect data
  • Right to erasure of your data
  • Right to restriction of processing
  • Right to object to processing

To exercise your rights, please contact us by e-mail or phone.

10. Changes to this privacy policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements.